Store Policies

A Little Note from Me to You 🧡

Every piece I make is crafted with love and care, but please remember — they’re not indestructible. Treat your collar gently to help it last a long time. Inside your package, you’ll find care instructions to help keep it looking its best.

Because each item is handmade, tiny details like microbubbles or small variations may appear from time to time. These don’t affect the strength or beauty of your piece — they’re just part of what makes every handmade item unique and special.

Thank you so much for supporting handmade work! 🐾🧡

🚫 Returns & Exchanges

Due to the custom and handmade nature of my products, all sales are final. I do not accept returns, cancellations, or exchanges once an order has been placed.
If there’s ever an issue with your order, please reach out — I want you to love your item!

Shipping Policy

All orders are processed and shipped within 2 to 7 business days. Please remember that each item is handmade with care, so processing times may vary slightly depending on the order volume and customization.

Once your order has been shipped, you will receive an email confirmation with your tracking number so you can follow your package’s journey right to your door.

Please note that shipping times may vary depending on your location and postal service delays, especially during holidays or high-volume seasons.

💌 Customer Support

If you have any questions, concerns, or special requests, feel free to contact me through the shop message section or email at colitaspetboutique@gmail.com. I’m always happy to help and make sure you have the best experience possible!